FAQ,s

Welcome to Sericum, your U.S.-based online destination for premium artificial trees. We offer stylish, low-maintenance greenery designed to add natural-looking beauty and character to homes, offices, and other indoor spaces. Below are answers to common questions about our products, shipping, orders, payments, returns, and customer support.

Products

What products does Sericum sell?

Sericum specializes in premium artificial trees designed to provide a beautiful, convenient alternative to live plants. Product styles, materials, colors, and specifications vary by item.

Where can I find product dimensions?

Specific product dimensions, materials, features, and specifications are listed on the applicable product page. We recommend reviewing these details before ordering. If you need help determining whether an artificial tree will fit your space, contact our customer support team.

Shipping & Delivery

Does Sericum offer free shipping?

Yes. Sericum offers free shipping within the United States on eligible orders.

How long does order processing take?

Orders are generally processed within 1–2 business days after the order is placed.

How long does shipping take?

After processing, standard shipping typically takes 5–7 business days.

Does Sericum ship internationally?

No. At this time, Sericum ships within the United States only.

Can I track my order?

Yes. Once your order has been shipped, tracking information will be provided when available. You can use the tracking details to monitor your package’s delivery progress.

What should I do if my package is delayed or lost?

If your package is significantly delayed or appears to be lost, please contact Sericum customer support. We will review the available shipping information and help determine the appropriate next steps.

Orders

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. Because orders may enter processing quickly, we cannot guarantee that changes or cancellations can be made after processing or shipment has begun.

What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us promptly. Our customer support team will review the issue and provide instructions for resolving it.

What if I don’t receive my order confirmation email?

First, check your spam, junk, promotions, or other filtered folders. If you still cannot locate your confirmation email, contact Sericum customer support so we can help verify your order information.

Payments & Security

What payment methods does Sericum accept?

Sericum accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is payment processing secure?

Yes. Sericum uses secure payment-processing technology to help protect your payment information during checkout. We take payment security and customer privacy seriously.

How does Sericum protect my payment information?

Payments are processed through secure payment technology and supported payment providers. For your protection, never send credit card numbers, banking information, passwords, or other sensitive payment details through email or other unsecured communication channels.

Returns & Refunds

Does Sericum offer returns?

Yes. Eligible purchases may be returned within 14 days, subject to the applicable return conditions. Please contact customer support before returning an item so you can receive the appropriate return instructions.

How long does a refund take?

Once an eligible refund has been approved, Sericum generally processes the refund within 1–2 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Customer Support

How can I contact Sericum?

You can reach our customer support team using the following information:

Phone: +1 620 615 7337
Email: support@sericum.shop
Address: 1129 W 4th Ave, Hutchinson, KS 67501, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

How quickly does Sericum respond to customer inquiries?

We aim to respond to customer inquiries within 1 business day during our regular business hours.

Why Choose Sericum?

Why should I choose Sericum for artificial trees?

Sericum is committed to providing premium artificial trees, convenient U.S. shipping, secure payment options, straightforward returns, and responsive customer support. With free U.S. shipping, fast order processing, order tracking, and a customer-focused approach, we aim to make your online artificial tree shopping experience simple and dependable.

Still Have Questions?

If you cannot find the information you need, our customer support team is ready to assist.

Sericum Customer Support
Phone: +1 620 615 7337
Email: support@sericum.shop
Address: 1129 W 4th Ave, Hutchinson, KS 67501, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

At Sericum, we are committed to providing a reliable shopping experience from checkout through delivery and beyond.