Return & Refund Policy

At Sericum, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 14 days of receiving your order, subject to the conditions outlined below.

This Return & Refund Policy applies to purchases made through Sericum.

1. Return Period

Customers may request a return within 14 days of delivery.

To initiate a return, you must contact us within the 14-day return period. Return requests submitted after this period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the product should generally:

• Be unused and in its original condition.
• Be returned in its original packaging, where applicable.
• Include all original accessories, parts, manuals, and other included items.
• Not be damaged due to misuse, accidents, improper handling, or normal wear and tear.
• Be accompanied by your order number or other reasonable proof of purchase.

Certain products may have additional return requirements or may not be eligible for return where permitted by applicable law.

3. How to Request a Return

Please contact us before sending any product back.

You can contact Sericum through:

• Live Chat: Available through our website
• Phone: +1 620 615 7337
• Email: support@sericum.shop
• Contact Page: Sericum Contact Us

When contacting us, please provide your order number, the product you wish to return, and the reason for your return.

Once your request has been reviewed and approved, we will provide instructions for returning the product.

Please do not send a product to a return address without first contacting us and receiving return instructions.

4. Return Processing Time

Once we receive your returned product, we will inspect it to determine whether it meets our return requirements.

Return processing time: up to 3 business days after the returned product is received.

After inspection, we will notify you whether your return has been approved or declined.

5. Refunds

If your return is approved, we will initiate the applicable refund to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Sericum does not control the processing time of your financial institution after a refund has been issued.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

We may request photographs or other information to help us evaluate the issue.

Depending on the circumstances, we may provide an appropriate remedy, which may include a replacement, return, refund, or another solution available under applicable law.

7. Non-Returnable Products

Certain products may not be eligible for return because of their nature, condition, or applicable legal restrictions.

If a product has specific return restrictions, those restrictions may be displayed on the relevant product page or communicated to you before or after purchase.

8. Return Shipping Costs

Return shipping costs may depend on the reason for the return.

If you received an incorrect, damaged, or defective product, please contact us before returning the product so that we can provide appropriate instructions.

For other eligible returns, the customer may be responsible for return shipping costs unless otherwise stated or required by applicable law.

9. Exchanges

If you would like to exchange an eligible product, please contact us through our Contact Us page.

Exchanges are subject to product availability and eligibility. In some circumstances, we may process an exchange request as a return and refund instead.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to follow the return process outlined above.

11. Refund Delays

If we have confirmed that your refund was issued but you have not received it, please first check with your bank or payment provider.

If you still cannot locate the refund after allowing reasonable processing time, contact us at support@sericum.shop for assistance.

12. Changes to This Policy

Sericum may update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable legal requirements.

Any updates will be posted on this page, and the Effective Date will be updated accordingly.

13. Contact Us

For questions about returns, refunds, or exchanges, please contact:

Sericum
Website: sericum.shop
Contact Us: Contact Us
Phone: +1 620 615 7337
Email: support@sericum.shop
Live Chat: Available through our website
Address: 1129 W 4th Ave, Hutchinson, KS 67501, United States
Business Hours: 09:00 AM to 05:00 PM, Monday–Friday (USA Time)

Return Window: 14 days from delivery