Terms & Conditions

Welcome to Sericum. These Terms & Conditions govern your access to and use of our website, sericum.shop, and your purchase of products through our online store.

By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About Sericum

Business Name: Sericum
Website: https://sericum.shop/
Contact Us: Contact Us
Phone: +1 620 615 7337
Email: support@sericum.shop
Address: 1129 W 4th Ave, Hutchinson, KS 67501, United States
Business Hours: 09:00 AM to 05:00 PM, Monday–Friday (USA Time)

2. Use of Our Website

You agree to use the Sericum website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use our website for fraudulent or unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Interfere with the security or operation of our website.
• Copy, reproduce, or distribute website content without permission.
• Provide false or misleading information.
• Use automated systems to improperly access or collect information from our website.

We reserve the right to restrict or terminate access to our website if these Terms & Conditions are violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However, we do not guarantee that all information will always be completely accurate, current, or error-free. Product colors and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, update product information, and modify product availability at any time without prior notice.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, refuse orders, or cancel orders when necessary, including when a product is unavailable, incorrectly listed, or when we suspect fraudulent or unauthorized activity.

If an order is canceled after payment has been received, we will take reasonable steps to refund the applicable amount.

5. Pricing

Prices displayed on Sericum are subject to change without notice.

We make reasonable efforts to maintain accurate pricing information. However, pricing errors may occasionally occur. If a product is listed at an incorrect price due to an error, we reserve the right to cancel the affected order and provide an appropriate refund if payment has already been processed.

Applicable taxes and shipping charges may be added during checkout where required.

6. Orders

When placing an order, you agree to provide accurate and complete information, including your name, billing address, shipping address, email address, and telephone number.

Submitting an order does not necessarily mean that Sericum has accepted the order. We reserve the right to review, accept, reject, or cancel an order at our discretion.

An order confirmation may be sent to the email address provided at checkout.

7. Payment

We accept payment methods displayed during the checkout process.

You represent that you are authorized to use the payment method provided for your purchase.

Payment information may be securely processed through third-party payment providers. Sericum does not necessarily store complete payment card information.

We reserve the right to refuse or cancel transactions that appear fraudulent, unauthorized, or suspicious.

8. Shipping and Delivery

We will make reasonable efforts to process and ship orders according to the information provided on our website.

Delivery times may vary depending on the shipping destination, carrier, weather, holidays, and other circumstances outside our reasonable control.

Once an order has been transferred to the shipping carrier, carrier-related delays may be outside our direct control.

Customers are responsible for providing an accurate and complete shipping address. Sericum is not responsible for delays or additional costs caused by incorrect or incomplete address information provided by the customer.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests made before an order has been processed or shipped. Once an order has entered processing or has been shipped, we may be unable to make changes or cancellations.

10. Returns and Refunds

Returns and refunds are subject to our applicable Return & Refund Policy.

Customers should review the return requirements before sending products back. Where required, customers should contact Sericum before returning an item to receive return instructions.

Approved refunds will generally be issued to the original payment method, subject to applicable processing times and payment-provider policies.

11. Intellectual Property

All content on the Sericum website, including but not limited to:

• Logos
• Product images
• Graphics
• Text
• Product descriptions
• Website design
• Page layouts
• Trademarks

is owned by or licensed to Sericum unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

12. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, advertising services, hosting providers, and customer support tools.

Third-party providers may have their own terms and privacy policies. Sericum is not responsible for the independent policies or practices of third-party services.

13. User Communications

When you contact us through email, live chat, contact forms, or other communication methods, you agree to provide accurate information and communicate respectfully.

You must not submit unlawful, threatening, abusive, defamatory, fraudulent, or otherwise inappropriate content.

We may retain customer service communications when reasonably necessary for customer support, security, recordkeeping, or legal purposes.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Sericum website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available or uninterrupted.
• The website will be completely free from errors.
• Website information will always be current or accurate.
• The website will always be free from viruses or other harmful components.

Nothing in these Terms & Conditions is intended to exclude any consumer rights or warranties that cannot legally be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Sericum will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of our products, except where such limitation is prohibited by law.

Where legally permitted, Sericum’s total liability relating to a product or service will be limited to the amount paid by the customer for that product or service.

16. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Sericum and its owners, employees, contractors, service providers, and affiliates from claims, losses, liabilities, damages, and expenses arising from:

• Your violation of these Terms & Conditions.
• Your unlawful use of our website.
• Your violation of another person’s rights.
• Information or content you submit.
• Fraudulent or unauthorized activity associated with your use of the website.

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy for additional information.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with applicable laws of the United States and the State of Kansas, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute arising from these Terms & Conditions or your use of the website will be handled in accordance with applicable law.

19. Changes to These Terms

Sericum reserves the right to modify or update these Terms & Conditions at any time.

Changes become effective when posted on this page unless otherwise stated. The Effective Date will be updated when material changes are made.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

20. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Sericum
Address: 1129 W 4th Ave, Hutchinson, KS 67501, United States
Phone: +1 620 615 7337
Email: support@sericum.shop
Live Chat: Available through our website
Business Hours: 09:00 AM to 05:00 PM, Monday–Friday (USA Time)