Privacy Policy

At Sericum, accessible through https://sericum.shop/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you visit our website or purchase products from us.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you:

• Place an order
• Create an account, where available
• Contact our customer service team
• Use our live chat
• Subscribe to promotional emails or updates
• Participate in promotions, surveys, or other website activities

The information we may collect includes:

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Order and purchase information
• Payment and transaction details
• Customer service communications
• Information submitted through live chat or contact forms

We may also automatically collect certain technical information when you browse our website, including your IP address, browser type, device information, pages visited, referring website, and general website usage information.

2. How We Use Your Information

Sericum may use your personal information to:

• Process and fulfill orders
• Process payments
• Ship purchased products
• Send order confirmations and updates
• Provide customer service and support
• Respond to questions and requests
• Improve our website, products, and services
• Prevent fraud and unauthorized transactions
• Maintain website security
• Send promotional communications where permitted by law
• Comply with applicable laws and legal obligations

3. Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method you use, your payment information may be collected and processed directly by the applicable payment provider.

Sericum does not need to retain complete payment card information when payment processing is handled securely by an authorized third-party provider.

Third-party payment providers may have their own privacy policies and terms governing their handling of your information.

4. Cookies and Similar Technologies

Sericum may use cookies and similar technologies to improve your experience on our website.

Cookies may help us:

• Remember shopping cart items
• Maintain website functionality
• Understand how visitors use our website
• Analyze website performance
• Improve our products and services
• Support marketing and advertising activities

You may configure your browser to block or delete cookies. However, disabling certain cookies may affect the functionality of some parts of our website.

5. How We Share Your Information

We do not sell your personal information as part of our ordinary business operations.

We may share personal information with trusted third-party service providers when necessary to operate our business, including:

• Payment processors
• Shipping and delivery providers
• Website hosting and technology providers
• Customer service and live-chat providers
• Analytics providers
• Marketing service providers
• Fraud prevention and security providers

These providers may receive information reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, property, website, or business.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of your information.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or applications.

These third parties operate independently and may have their own privacy policies and terms. We encourage you to review the privacy policies of third-party websites before providing personal information.

Sericum is not responsible for the privacy practices, security, or content of third-party websites.

8. Children’s Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of certain marketing communications
• Request information about how we collect and use personal information

To submit a privacy request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

10. Marketing Communications

Where permitted by law, we may use your contact information to send promotional offers, updates, and other marketing communications.

You may unsubscribe from promotional emails by clicking the unsubscribe link included in the email or by contacting us directly.

Opting out of promotional communications does not prevent us from sending important transactional messages, such as order confirmations, shipping updates, or customer service responses.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, preventing fraud, resolving disputes, and complying with legal obligations.

When information is no longer reasonably necessary, we may securely delete or anonymize it, subject to applicable legal requirements.

12. U.S. Privacy

Sericum operates in the United States and primarily serves customers in the United States.

Depending on your state of residence, applicable state privacy laws may provide additional rights concerning your personal information. If you believe you have a privacy right under applicable law, you may contact us using the information below.

We will review and respond to valid privacy requests in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, services, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Sericum handles your personal information, please contact us:

Sericum
Website: sericum.shop
Contact Us: Contact Us
Phone: +1 620 615 7337
Email: support@sericum.shop
Live Chat: Available through our website
Address: 1129 W 4th Ave, Hutchinson, KS 67501, United States
Business Hours: 09:00 AM to 05:00 PM, Monday–Friday (USA Time)